Terms and Conditions

These Terms and Conditions (T&Cs) govern the services provided by Good Chauffeur Ltd (“the Company”), a transportation contractor specializing in school transportation. By engaging the Company’s services, the contracting council (“the Client”) agrees to comply with these T&Cs.

1. Definitions
  1. "The Company": Refers to Good Chauffeur Ltd, including all employed and contracted drivers, administrators, and representatives.
  2. "The Client": Refers to local councils contracting services for school transportation.
  3. "Passenger": Refers to the individuals transported, including children and accompanying assistants as designated by the Client.
  4. "Service": Refers to the school transportation services provided by the Company under the contractual agreement.
  5. “Driver”: Refers to any individual employed or contracted by the Company who is responsible for operating the vehicle and transporting the Passenger(s) from the designated pick-up point to the drop-off point.
  6. “Passenger Assistant”: Refers to any individual employed by the Company to assist the Passenger(s) during transportation.
2. Obligations of the Company
  1. The Company agrees to provide reliable, safe, and professional transportation services in compliance with all relevant local and national regulations and standards. This includes full adherence to Transport for London (TfL) private hire legislation and other governing bodies applicable to private hire operations.
  2. The Company ensures that all vehicles are regularly maintained, insured, and equipped to meet the specific needs of the Passengers, including any adjustments necessary to accommodate special requirements or disabilities.
  3. The Company guarantees that all Drivers employed or subcontracted will possess:
  • Valid and current licenses issued by the DVLA and TFL.
  • Necessary certifications required for the provision of private hire services.
  • Enhanced DBS (Disclosure and Barring Service) checks, ensuring the suitability of Drivers for working with vulnerable passengers, including children.
  1. The Company will maintain a high standard of conduct and professionalism during service delivery, ensuring that all staff interact respectfully and appropriately with both Passengers and other stakeholders, such as guardians or school representatives.
  2. The Company affirms its compliance with Transport for London (TfL) legislation, specifically ensuring that:
  • Good Chauffeur Ltd will directly accept bookings from its clients and not delegate this responsibility to Drivers or any other third party.
  • Good Chauffeur Ltd will take full responsibility for each journey, overseeing transportation from point A to point B.
  • All journeys will be conducted in London licensed Private Hire Vehicles (PHVs) or taxis operated by London licensed drivers.
  • Fare estimates will be provided in advance or agreed upon with The Client prior to the commencement of the journey.
  1. The Company commits to rigorous internal audits and reviews to ensure continuous compliance with evolving regulations, maintaining the highest standards of safety, reliability, and customer satisfaction.
3. Obligations of the Client
  1. The Client shall provide accurate information regarding Passenger requirements, including medical needs, behavioral considerations, and any necessary accommodations.
  2. This includes, but is not limited to, health conditions (e.g., allergies, medications), physical disabilities, and any special accommodation that is required (e.g., wheelchair access, oxygen support). This information must be provided in a timely manner to ensure appropriate arrangements can be made.
  3. The Client shall ensure that designated drop-off and pick-up locations are safe, accessible, and suitable for the Passenger’s needs. This location should be free of hazards and provide adequate space for vehicular access to allow boarding and disembarking.
  4. The Client must communicate any changes to service requirements (e.g., Passenger schedules or routes) with at least 24 hours’ notice, barring emergencies. Failure to provide adequate notice may result in additional charges or complications,
  5. The Client will oversee coordination with schools and parents/guardians regarding the details of transportation arrangements.
4. Booking and Cancellation Policy
  1. Booking of services will be formalized through a written agreement or purchase order issued by the Client, which should clearly outline the terms of the service, including but not limited to the scope of transportation, specific requirements for the Passenger, pick-up and drop-off locations, and service dates and times.
  2. The Client may cancel a scheduled service without incurring any penalties provided that a minimum of 72 hours' notice is given prior to the scheduled service date. Cancellations made within the 72-hour period will be subject to a cancellation charge.
  3. In the event of service suspension due to unforeseen circumstances, such as extreme weather conditions, vehicle breakdowns, or other emergencies, the Company will make every reasonable effort to promptly inform the Client of the situation.
  4. The Company will take appropriate steps to either resume service as quickly as possible or, if necessary, provide alternative arrangements for transportation.
  5. The Company will not be held liable for delays or failures in service that result from factors beyond its control but will work in good faith to minimize disruption to the Client’s schedule and ensure Passenger safety.
5. Health, Safety, and Liability
  1. The Company is committed to ensuring that all aspects of the transportation service comply with relevant health and safety regulations and standards. This includes ensuring that vehicles are regularly inspected, well-maintained, and equipped with necessary safety features such as fire extinguishers, first aid kits, and appropriate child safety seats where required.
  2. The Company will ensure that its Drivers are trained in health and safety procedures, including safe driving practices, emergency response protocols, and ensuring the well-being of passengers during the journey.
  3. Passengers are required to follow all safety instructions provided by the Driver or Passenger Assistant, including, but not limited to, wearing seatbelts or restraints. The Driver will ensure that the safety features of the vehicle, including seatbelts and safety seats, are properly used before the start of the journey.
  4. The Company maintains public liability insurance to cover incidents directly attributable to negligence on its part. This includes coverage for personal injury or property damage caused by the actions of the Company or its employees, including Drivers.
  5. The Company’s liability is limited to incidents that occur due to its direct negligence or breach of duty, and it will not be liable for damages resulting from factors outside of its control, such as those mentioned in section 4.5.
6. Data Protection and Confidentiality
  1. The Company will handle all personal data provided by the Client in full compliance with the Data Protection Act 2018, the General Data Protection Regulation (GDPR)
  2. The Company acknowledges the importance of safeguarding personal information and will ensure that all data is processed lawfully, fairly, and transparently. The Company will collect, store, and use personal data only to the extent necessary to fulfill the services outlined in the agreement. This includes, but is not limited to:
  • personal details of the Passenger (e.g., name, contact information, medical conditions)
  • as well as service-related data (e.g., booking details, transportation schedule).
  1. Any information shared by the Client regarding Passengers will be treated as confidential and used solely for the purpose of providing the service.
  2. The Company agrees not to disclose or share such information with any third party, except as necessary for the provision of the agreed services (e.g., informing Drivers of special needs) or where required by law.
  3. All data will be used solely for the purpose of facilitating and delivering transportation services and will not be used for any marketing or unrelated purposes without the Client's explicit consent.
  4. The Company will take appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or loss. The Company will implement strict internal controls to limit access to confidential information to authorized personnel only and will ensure that all staff are trained in confidentiality and data protection protocols.
  5. The Client has the right to request access to, correction of, or deletion of personal data held by the Company, subject to any legal obligations that may require the retention of data for a specified period.
7. Dispute Resolution
  1. In the event of any disputes or disagreements arising from the contractual agreement between the Company and the Client, both parties agree to address the issue through direct negotiation
  2. If a resolution cannot be reached, the matter may refer to mediation or arbitration as agreed by both parties.
8. Governing Law
  1. These Terms and Conditions, along with any contractual agreement between the Company and the Client, shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to comply with all relevant laws and regulations applicable within this jurisdiction throughout the duration of the contractual relationship.
  2. Any legal proceedings, claims, or disputes arising from or in connection with these Terms and Conditions or the services provided by the Company shall be conducted within the jurisdiction of the courts of England and Wales.

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